Privacy policy

Last Updated: June 2026

Welcome to LuxeHaven™.

LuxeHaven™ ("we," "us," or "our"), a brand operated by El-Doma Fashion Store, is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, place an order, purchase a digital product, or otherwise interact with our services (the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Personal Information You Provide:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details and purchase history
  • Information provided when contacting customer support

Automatically Collected Information:

  • IP address
  • Browser type and device information
  • Operating system information
  • Pages viewed and website interactions
  • Referring websites and traffic sources
  • Cookies and similar tracking technologies

We do not knowingly collect personal information from children under the age required by applicable law.

2. How We Use Your Information

  • Process and fulfill orders
  • Deliver physical and digital products
  • Provide customer support
  • Communicate regarding orders, updates, and inquiries
  • Detect, investigate, and prevent fraud or unauthorized activity
  • Improve website functionality, performance, and user experience
  • Comply with legal and regulatory obligations
  • Maintain business operations and security

We do not sell your personal information.

3. Payment Processing and Third-Party Services

Payments are securely processed by trusted third-party payment providers, including PesaPal and other authorized payment providers.

We do not store complete payment card information on our systems. Payment information is processed and secured by the applicable payment provider according to its own privacy and security practices.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Provide essential website functionality
  • Remember user preferences
  • Analyze website traffic and performance
  • Improve user experience
  • Enhance website security

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website features and functionality.

5. Data Sharing and Disclosure

We may share personal information:

  • With service providers that assist in operating our business
  • With payment providers and fraud prevention providers
  • With shipping and logistics partners for order fulfillment
  • To comply with legal obligations or lawful requests
  • With website hosting, ecommerce platform, analytics, communication, or other technology service providers that help operate our Services
  • To protect our rights, property, customers, or business operations

We do not sell personal information or share personal information for advertising resale purposes.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders and provide services
  • Maintain business and financial records
  • Resolve disputes
  • Enforce agreements and policies
  • Comply with legal obligations

When information is no longer required, it is securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request restriction of processing
  • Request a copy of your personal information where applicable
  • Object to certain processing activities where permitted by law

To exercise any applicable privacy rights, please contact us using the contact information below.

8. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Email: m.eldoma1956@gmail.com
Email: info@luxehavenworld.com

Business Name: El-Doma Fashion Store

Business Registration Number: 80030891786490

Business Address: Nakawa, Flyover Guest House, Jinja Road, Uganda

Brand Name: LuxeHaven™