Privacy policy
Last Updated: March 2026
Welcome to LuxeHaven™.
LuxeHaven (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website (the “Services”).
By accessing or using our Services, you agree to this Privacy Policy.
1. Information We Collect
Personal Information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely by third-party providers)
Automatically Collected Information:
- IP address
- Device and browser information
- Pages visited and interactions
- Cookies and similar tracking technologies
We do not knowingly collect personal information from children.
2. How We Use Your Information
- Process and fulfill orders
- Communicate with you regarding orders, updates, or support
- Detect and prevent fraud or unauthorized activity
- Improve website functionality and user experience
- Meet operational requirements
We do not sell your personal data.
3. Payment Processing & Third Parties
Payments are securely processed by trusted third-party providers such as Shopify Payments, DPO Group, PesaPal, and other card processors.
We do not store full payment card details. These providers handle your data according to their own privacy policies.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable essential website functionality
- Analyze site usage and performance
- Improve user experience
You can manage cookies through your browser settings. Disabling cookies may affect site functionality.
5. Data Sharing & Disclosure
- With service providers who support our operations
- To comply with valid requests
- To protect our rights and prevent fraud
We do not sell or share personal data for advertising resale.
6. Data Retention
We retain personal information only as long as necessary to fulfill orders, resolve disputes, and enforce agreements.
When no longer needed, data is securely deleted or anonymized.
7. Your Rights
You may have the right to access, correct, delete, or restrict the use of your personal data, and request data portability.