Privacy policy

Last Updated: September 2026

Welcome to LuxeHaven

LuxeHaven ("we," "us," or "our"), a brand operated by El-Doma Fashion Store, is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, place an order, purchase a digital product, or otherwise interact with our services (the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Personal Information You Provide:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details and purchase history
  • Information provided when contacting customer support
  • Information you provide when subscribing to marketing communications

Automatically Collected Information:

  • IP address
  • Browser type and device information
  • Operating system information
  • Pages viewed and website interactions
  • Referring websites and traffic sources
  • Information about interactions with advertisements, where applicable
  • Cookies, pixels, tags, and similar tracking technologies

We do not knowingly collect personal information from children under the age required by applicable law.

2. How We Use Your Information

  • Process and fulfill orders
  • Deliver physical and digital products
  • Provide customer support
  • Communicate regarding orders, updates, and inquiries
  • Send marketing communications when you have subscribed or where otherwise permitted by applicable law
  • Provide information about products, promotions, offers, and LuxeHaven updates
  • Measure and improve the effectiveness of our marketing and advertising
  • Analyze website traffic, customer interactions, and website performance
  • Detect, investigate, and prevent fraud or unauthorized activity
  • Improve website functionality, performance, and user experience
  • Comply with legal and regulatory obligations
  • Maintain business operations and security

We do not sell your personal information.

3. Payment Processing and Third-Party Services

Payments are securely processed by trusted third-party payment providers, including PesaPal and other authorized payment providers.

We do not store complete payment card information on our systems. Payment information is processed and secured by the applicable payment provider according to its own privacy and security practices.

We may also use third-party service providers for ecommerce operations, website hosting, analytics, advertising, email marketing, customer communications, fraud prevention, shipping, and other services necessary to operate LuxeHaven.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Provide essential website functionality
  • Remember user preferences
  • Analyze website traffic and performance
  • Understand how visitors interact with our website
  • Measure the effectiveness of advertising and marketing campaigns
  • Improve user experience
  • Enhance website security

Depending on the services and features enabled on our website, cookies, pixels, tags, or similar technologies may be used by third-party service providers for analytics, advertising, conversion measurement, or other business purposes.

You may manage cookie preferences through your browser settings and, where available, through any cookie-consent tools provided on our website. Disabling certain cookies may affect website features and functionality.

Where applicable law requires consent for particular cookies or tracking technologies, we will seek the appropriate consent before using them.

5. Google Advertising, Analytics, and Marketing Services

We may use Google services, including Google Ads and related Google advertising, analytics, and measurement tools, to promote LuxeHaven, measure advertising performance, understand website traffic and customer interactions, and improve our marketing.

These services may use cookies, pixels, tags, or similar technologies to collect information such as pages visited, products viewed, interactions with advertisements, referring sources, and other information used for advertising, analytics, and measurement purposes.

Where applicable, Google may process information collected through these services in accordance with its own privacy policies and terms. We do not intentionally provide Google with sensitive personal information for advertising purposes.

You may manage certain personalized advertising preferences through Google's advertising settings and may also use available browser or device controls to manage cookies and similar technologies.

6. Email Marketing and Communications

If you choose to subscribe to LuxeHaven marketing communications, we may use your email address and other information you provide to send promotional emails, product information, special offers, updates, and other marketing communications.

We may use third-party email marketing and customer communication services, including Klaviyo, to manage our email marketing, maintain subscriber preferences, deliver communications, and measure campaign performance.

Depending on the features enabled, these services may collect information such as email delivery, opens, clicks, website interactions, and other engagement information to help us understand and improve our communications.

Marketing emails will include an unsubscribe or preference-management option. You may withdraw your consent to receive marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.

Unsubscribing from marketing communications will not affect transactional or service-related communications that are necessary to process or support your orders or use of our Services.

7. Data Sharing and Disclosure

We may share personal information:

  • With service providers that assist in operating our business
  • With payment providers and fraud prevention providers
  • With shipping and logistics partners for order fulfillment
  • With email marketing, advertising, analytics, and communication service providers
  • With website hosting, ecommerce platform, or other technology service providers that help operate our Services
  • To comply with legal obligations or lawful requests
  • To protect our rights, property, customers, or business operations

We do not sell personal information or share personal information for advertising resale purposes.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders and provide services
  • Maintain business and financial records
  • Manage customer communications and marketing preferences
  • Resolve disputes
  • Enforce agreements and policies
  • Comply with legal obligations

When information is no longer required, it is securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request restriction of processing
  • Request a copy of your personal information where applicable
  • Object to certain processing activities where permitted by law
  • Withdraw consent to receive marketing communications

To exercise any applicable privacy rights, please contact us using the contact information below.

10. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

12. AI-Assisted Customer Support

LuxeHaven uses Shopify Inbox to provide AI-assisted customer support through our online store. Shopify processes customer information, including chat communications, to generate responses to customer inquiries and to improve the quality of the Inbox agent over time.

Customers should avoid sharing sensitive personal information in chat unless it is necessary to address their inquiry. Customer information is handled in accordance with this Privacy Policy and applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Business Email: info@luxehavenworld.com
Alternative Email: m.eldoma1956@gmail.com

Business Name: El-Doma Fashion Store

Business Registration Number: 80030891786490

Business Address: LuxeHaven,  Flyover Guest House, Jinja Road, Nakawa near Kampala, Kampala, Uganda

Brand Name: LuxeHaven.