Refund policy

Last Updated: June 2026

Welcome to LuxeHaven™. This Return and Refund Policy explains the conditions under which returns and refunds may be requested for products purchased through our store.

📦 Shipping Coverage & Delivery

We currently ship physical products to the United States (48 contiguous states only) and Washington, D.C.
We do not ship physical products to Alaska, Hawaii, or international destinations.
Digital products are delivered electronically and are available worldwide.
Estimated delivery time: 5–10 business days (including processing and shipping).
Orders are considered delayed or lost if not delivered within 10 business days from the shipment date shown in the shipping confirmation email or tracking details.
If your order is not delivered within 10 business days after shipment, please contact us.

📦 Damaged, Incorrect, Defective, or Lost Items

All claims must be submitted within 7 days of delivery.
Lost items are those not delivered within 10 business days from the shipment date shown in the shipping confirmation email or tracking details.
Damaged, incorrect, or defective items require clear photo or video evidence.
Lost items: Each case is investigated with the courier before resolution.
Order ID and SKU (when provided) are required for claims and support requests.
Resolution: Refunds only. No replacements or exchanges.

📦 Shipping Address Responsibility

Customers are responsible for providing an accurate shipping address.
LuxeHaven™ is not responsible for delays, losses, or delivery issues caused by incorrect, incomplete, or outdated shipping information provided at checkout.

📦 Returns & Refund Eligibility

No exchanges or replacements are offered. Customers wishing to purchase another item must place a new order.
All return and refund requests must be submitted within 7 days of delivery.
All eligible physical products include promotional pricing or discounts applied at checkout, unless otherwise stated.
Products purchased with promotional or discounted pricing are not eligible for return or refund due to change of mind, size, fit, personal preference, or similar reasons.
Refunds or returns for discounted products are accepted only if the item arrives damaged, incorrect, defective, or qualifies as lost under this Policy.

🔁 Return Conditions

Items must be unworn, unused, and returned in their original packaging where applicable.
Tags and SKU labels (when provided) must remain attached.
Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or incorrect.
A 10% restocking fee applies to eligible returned items.

🔁 Refund Processing

Approved refunds are processed within 10 business days after the returned item is received and inspected. Refunds are issued to the original payment method used for the purchase.

🔁 Payment Processing Fees

Payment processing fees charged by third-party providers, including card networks, banks, payment gateways, or other payment service providers, are non-refundable.

🚫 Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, incorrect, or qualify as lost under this Policy:

Swimwear
Bodysuits
Intimates and lingerie
Jewelry
Beauty products, including cosmetics and personal care items
Digital products once delivered, downloaded, accessed, or made available to the customer
Final sale items

💳 Chargebacks

Please contact us first so we can help resolve any issue before initiating a chargeback or payment dispute.

All cases are reviewed using order records, SKU information (when available), shipping confirmations, tracking updates, courier delivery records, customer communications, and any evidence submitted by the customer.

📩 Contact

If you have questions regarding this Return and Refund Policy or need assistance with a claim, please contact us:

Email: m.eldoma1956@gmail.com
Email: info@luxehavenworld.com

Please include your Order ID and SKU (when provided) for faster support.