Refund policy

Last Updated: May 2026

Welcome to LuxeHaven™.

We currently ship to the United States (48 contiguous states only) and Washington, D.C.
We do not ship to Alaska, Hawaii, or international destinations.
Estimated delivery time: 5–10 business days (including processing and shipping).
Orders are considered delayed or lost if not delivered within 10 business days from the shipment date shown in the shipping confirmation email or tracking details.
If your order is not delivered within 10 business days after shipment, please contact us.

All claims must be submitted within 7 days of delivery.
Lost items are those not delivered within 10 business days from the shipment date shown in the shipping confirmation email or tracking details.
Damaged, incorrect, or defective items require clear photo or video evidence.
Lost items: Each case is investigated with the courier before resolution.
Order ID and SKU (when provided) are required for claims and support requests.
Resolution: Refunds only. No replacements or exchanges.

Customers are responsible for providing an accurate shipping address.
We are not responsible for delays, losses, or delivery issues caused by incorrect or incomplete addresses provided at checkout.

No exchanges or replacements are offered. Customers wishing to purchase another item must place a new order.
All return and refund requests must be submitted within 7 days of delivery.
All eligible products include a promotional discount applied at checkout, excluding digital products.
Products purchased with promotional or discounted pricing are not eligible for return or refund due to change of mind, size, fit, personal preference, or similar reasons.
Refunds or returns for discounted products are accepted only if the item arrives damaged, incorrect, defective, or qualifies as lost under our Claims Policy.

Items must be unworn, unused, and returned in original packaging where applicable.
TagsUT a nd SKU labels (when provided) must remain attached.
Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, incorrect, or confirmed lost.
No restocking fee is charged.

Approved refunds are processed within 10 days after the returned item is received and inspected.

Payment processing fees charged by third-party providers, including card networks, banks, or payment gateways, are non-refundable.

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

Please contact us first so we can help resolve any issue before initiating a chargeback.

All cases are reviewed using order records, SKU tracking (when available), shipping confirmation, tracking updates, and courier delivery data.

Email: m.eldoma1956@gmail.com

Please include your Order ID and SKU (when provided) for faster support.