Terms of service

Last Updated: June 2026

Welcome to LuxeHaven™. These Terms of Service ("Terms"), together with our Return and Refund Policy, Privacy Policy, and Shipping Policy, govern your access to and use of our website, products, and services. By accessing, browsing, or purchasing from our store, you agree to be bound by these Terms.

1. Business Information

LuxeHaven™ is a trading brand owned and operated by El-Doma Fashion Store, a registered business in Uganda.

  • Business Name: El-Doma Fashion Store
  • Business Registration Number: 80030891786490
  • Business Address: Nakawa, Flyover Guest House, Jinja Road, Uganda
  • Brand Name: LuxeHaven™
  • Customer Market: LuxeHaven™ ships physical products exclusively to addresses within the United States of America. Digital products are delivered electronically and may be purchased and downloaded worldwide.

2. Eligibility

You must be at least the age of majority in your state, province, or country of residence, or have permission from a parent or legal guardian to use this website.

3. Use of the Website

By using our website, you agree that you will:

  • Provide accurate and complete information when placing orders.
  • Use the website only for lawful purposes.
  • Comply with all applicable laws and regulations.
  • Maintain the confidentiality of any account credentials you create.

You must not:

  • Use the website for any unlawful purpose.
  • Transmit malicious code, malware, viruses, or harmful software.
  • Attempt unauthorized access to our systems, servers, or customer data.
  • Reproduce, copy, distribute, sell, resell, or exploit any part of the website without prior written permission.
  • Use automated tools, bots, scrapers, or similar technologies to access or collect data from the website without authorization.

4. Products and Product Information

We strive to provide accurate product descriptions, images, pricing, and availability information. However, we do not guarantee that all information is complete, current, accurate, or error-free.

Actual product colors may vary depending on screen settings, device displays, and lighting conditions.

We reserve the right to modify product descriptions, discontinue products, limit quantities, or correct errors at any time without prior notice.

5. Orders and Payments

All orders are subject to acceptance and availability.

We reserve the right to refuse, limit, or cancel any order at our sole discretion, including orders suspected of fraud, unauthorized transactions, resale activity, or pricing errors.

You agree to provide current, complete, and accurate billing, payment, and shipping information for all purchases.

6. Pricing

All prices displayed on our website are subject to change without notice.

Pricing errors may occasionally occur. If an error is identified, we reserve the right to cancel affected orders and issue a full refund if payment has already been collected.

7. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

  • Processing times may vary depending on product availability and order volume.
  • Delivery dates are estimates only and are not guaranteed.
  • We are not responsible for delays caused by carriers, customs authorities, weather events, or circumstances beyond our reasonable control.
  • Customers must provide accurate shipping information.

8. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

  • Items must meet the eligibility requirements outlined in our Return and Refund Policy.
  • Customers are responsible for return shipping costs except where an item arrives damaged, defective, or incorrect.
  • Approved refunds are issued to the original payment method in accordance with our Return and Refund Policy.

9. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, product descriptions, designs, trademarks, and software, is owned by LuxeHaven™ or its licensors and is protected by applicable intellectual property laws.

You must not reproduce, distribute, modify, publish, transmit, display, or otherwise use any content without prior written authorization.

10. Third-Party Services and Links

Our website may contain links to third-party websites, applications, or services.

We do not control and are not responsible for the content, privacy practices, products, or services of any third-party websites.

Your use of third-party websites is at your own risk.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

12. Disclaimer of Warranties

To the fullest extent permitted by law, all products, services, and website content are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied.

We do not guarantee uninterrupted access to the website or that the website will be free from errors, viruses, or other harmful components.

13. Limitation of Liability

To the fullest extent permitted by law, LuxeHaven™, El-Doma Fashion Store, its owners, affiliates, employees, agents, contractors, and service providers shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of the website, products, or services.

Our maximum liability for any claim relating to a purchase shall not exceed the amount actually paid for the applicable order.

14. Indemnification

You agree to indemnify, defend, and hold harmless LuxeHaven™, El-Doma Fashion Store, its owners, affiliates, officers, employees, agents, contractors, and service providers from and against any claims, damages, losses, liabilities, costs, expenses, or legal fees arising out of:

  • Your violation of these Terms;
  • Your misuse of the website;
  • Your violation of any applicable law;
  • Your infringement of any third-party rights.

15. Termination

We reserve the right to suspend or terminate access to the website or our services at any time, without prior notice, if we believe you have violated these Terms or engaged in unlawful activity.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Uganda, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms, the website, or any purchase made through the website shall be subject to the exclusive jurisdiction of the courts of Uganda.

18. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time by posting changes on this page.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

19. Contact Information

If you have questions regarding these Terms of Service, please contact us:

LuxeHaven™ Customer Support
Email: info@luxehavenworld.com
Email: m.eldoma1956@gmail.com

By accessing, browsing, or purchasing from this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service..