Shipping policy
Last Updated: June 2026
Welcome to LuxeHaven™. This Shipping Policy explains our shipping practices, delivery timelines, and customer responsibilities for orders placed through our store.
Shipping Availability
LuxeHaven™ ships physical products only to the 48 contiguous United States and Washington, D.C.
We do not ship physical products to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.
Digital products are delivered electronically and do not require physical shipping.
Promotional Pricing
All eligible collections and products include promotional price reductions automatically applied at checkout, excluding digital products unless otherwise stated.
Products purchased with promotional or discounted pricing have restricted return eligibility as outlined in our Return and Refund Policy.
Order Fulfillment
Orders are typically processed within 3 business days.
Orders are not processed, shipped, or delivered on weekends or public holidays.
Shipping Costs
Shipping is free for customers within our eligible U.S. shipping destinations.
Estimated Delivery Times
- Once fulfilled, orders typically take 2–7 business days to arrive. Therefore, the total estimated time from order placement to delivery is approximately 5–10 business days.
Delivery times are estimates only and are not guaranteed.
Customs, Duties, and Taxes
Customers are responsible for any applicable sales taxes or other governmental charges required by law.
Shipping Address Responsibility
Customers must provide accurate, complete, and deliverable shipping information at checkout.
LuxeHaven™ is not responsible for delays, losses, failed deliveries, or returned shipments resulting from inaccurate, incomplete, outdated, or undeliverable shipping information provided by the customer.
Undeliverable or Returned-to-Sender (RTS) Shipments
If delivery fails due to an incorrect, incomplete, insufficient, or unreachable address, the order is not eligible for refund or replacement.
If a shipment is returned to sender (RTS), the order remains non-refundable.
Reshipment of a returned package is available upon request. Customers are responsible for all reshipping fees and related costs, which must be paid in full before reshipment is initiated.
By placing an order, you confirm that the shipping information provided is accurate, complete, and deliverable.
Lost or Stolen Packages
If your order has not been delivered within 10 business days after the shipment date shown in your shipping confirmation email or tracking information, please contact us. We will investigate the shipment with the carrier before determining whether the order qualifies as lost.
If tracking information confirms delivery to the shipping address provided at checkout, LuxeHaven™ is not responsible for lost, stolen, misplaced, or missing packages after delivery confirmation.
Delivery Delays
Delivery delays may occur due to carrier operations, severe weather, public holidays, transportation disruptions, customs processing, or other circumstances beyond our reasonable control.
Force Majeure
LuxeHaven™ is not liable for delays or failure to fulfill orders resulting from events beyond our reasonable control, including but not limited to natural disasters, severe weather events, war, terrorism, civil unrest, government actions, pandemics, epidemics, customs delays, transportation disruptions, labor disputes, carrier interruptions, power outages, or other unforeseen events.
Delivery timelines may be extended accordingly in such circumstances.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:
- Swimwear
- Bodysuits
- Intimates and lingerie
- Jewelry
- Beauty products, including cosmetics and personal care items
- Digital products once delivered, downloaded, accessed, or made available to the customer
- Final sale items
Contact Us
For shipping-related questions or assistance, please contact us:
Email: m.eldoma1956@gmail.com
Email: info@luxehavenworld.com