Shipping policy
Last Updated: October 2026
Welcome to LuxeHaven. This Shipping Policy explains our shipping practices, delivery timelines, and customer responsibilities for orders placed through our store.
Shipping Availability
LuxeHaven ships physical products from the United States to the 48 contiguous United States and Washington, D.C. only.
We do not ship physical products to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.
Digital products are delivered electronically and do not require physical shipping. Digital products may be available internationally unless otherwise stated on the applicable product page.
Promotional Pricing
Eligible physical products may include promotional discounts automatically applied at checkout. Digital products are excluded unless otherwise stated.
Products purchased with promotional or discounted pricing have restricted return eligibility, as explained in our Return and Refund Policy.
Order Fulfillment
Physical products are fulfilled and shipped from the United States. Orders are typically processed within 3 business days.
Orders are not normally processed or shipped on weekends or public holidays.
Shipping Costs
Free shipping is available for customers within our eligible U.S. shipping destinations.
Estimated Delivery Times
- Order processing: Typically up to 3 business days.
- Shipping and delivery: Typically 2–7 business days after fulfillment.
- Total estimated delivery time: Approximately 5–10 business days from order placement.
Customs, Duties, and Taxes
Customers are responsible for applicable sales taxes and any other governmental charges legally payable in connection with their purchases.
Shipping Address Responsibility
Customers must provide accurate, complete, current, and deliverable shipping information at checkout.
LuxeHaven is not responsible for delays, failed deliveries, or returned shipments resulting from inaccurate, incomplete, outdated, or undeliverable shipping information provided by the customer.
Returned-to-Sender (RTS) Shipments
If delivery fails because an address is incorrect, incomplete, insufficient, or unreachable, the shipment may be returned to the sender. For information regarding such cases, please read our Return and Refund Policy.
Lost or Stolen Packages
If your order has not arrived within 10 business days after the shipment date shown in your shipping confirmation email or tracking information, please contact us. We will investigate the shipment with the carrier and assess the appropriate next steps.
If tracking information confirms delivery to the shipping address provided at checkout, LuxeHaven is not responsible for loss or theft occurring after delivery.
Delivery Delays
Delivery delays may occur because of carrier operations, severe weather, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.
If a significant delay affects your order, please contact us for assistance.
Force Majeure
LuxeHaven is not responsible for delays or failures to fulfill orders to the extent caused by events beyond our reasonable control, including natural disasters, severe weather, war, terrorism, civil unrest, government actions, pandemics, epidemics, transportation disruptions, labor disputes, carrier interruptions, power outages, or other unforeseen events.
Contact Us
For shipping-related questions, delivery concerns, or assistance with an order, please contact us:
Business Email: info@luxehavenworld.com
Alternative Email: m.eldoma1956@gmail.com